Privacy Policy

Nassau National Cable ("NNC," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website at https://nassaunationalcable.com/ or use our services. We use this information solely for legitimate business purposes and to provide your requested services. We do not use personal information for any unlawful, deceptive, or malicious purpose, and we expressly disclaim any intent to misuse such information.

Information We Collect

Information You Provide Directly

Account Information: When you create an account, we collect your name, email address, phone number, and login credentials.

Transaction Information: For purchases, we collect your name, billing address, shipping address, and payment information. All payment information is processed securely through industry-standard encryption and trusted third-party payment processors. NNC does not store or retain your full payment card details on our servers, and your payment information is never sold, stolen, or misused for any unauthorised purpose. Payment data is handled exclusively through PCI DSS Level 1 compliant processors and is protected by bank-level security measures.

Communication Information: When you contact customer support, subscribe to newsletters, or participate in surveys, we collect the information you provide, including your name, email, phone number, and message content.

Information Collected Automatically

Technical Information: We automatically collect your IP address, browser type and version, operating system, device type, and referring website URLs for legitimate technical and security purposes only.

Usage Data: We track pages visited, time spent on our site, products viewed, search terms used, and interaction patterns solely to improve your experience and our services.

How We Use Your Information

We use your personal information exclusively for the following legitimate business purposes:

• Process and fulfill orders, including secure payment processing, shipping coordination, and customer service

• Manage your account and provide technical support

• Communicate with you about orders, account updates, and essential customer service matters

• Send marketing communications about products, services, and promotions only with your explicit consent

• Personalize your experience by showing relevant products and content based on your demonstrated preferences

• Improve our services through aggregated analytics and user feedback

• Comply with legal obligations and protect against fraud, security threats, and unauthorised access

All collection and use of personal information is conducted in good faith and in strict accordance with applicable law. We do not process personal information in a manner that is incompatible with the purposes described in this policy, and we categorically do not use personal information for any purpose that would cause harm to you or otherwise violate your legal rights.

How We Share Your Information

We do not sell, rent, lease, or otherwise transfer your personal information to third parties for commercial purposes. We share your information only in the following strictly limited circumstances:

Authorized Service Providers

We work exclusively with carefully vetted, contractually bound third-party companies that help us operate our business:

• Payment processors to handle transactions securely under strict data protection agreements

• Shipping carriers to deliver your orders, limited to delivery-essential information only

• Web hosting and analytics providers to maintain our website and understand usage patterns through anonymised data only

• Customer support platforms to manage inquiries and provide assistance

While we select our service providers carefully, we are not liable for any damages that may result from their actions or inactions. By using our website and services, you acknowledge that you are using these third-party services at your own risk.

Legal Requirements and Safety

We may disclose your information only when legally required to do so, to respond to valid legal process, protect our legitimate rights and property, prevent fraud or criminal activity, or ensure user safety and public welfare. Such disclosure will be limited to the minimum information necessary and will be conducted in accordance with applicable privacy laws.

Business Transfers

In the unlikely event of a merger, acquisition, or sale of substantially all assets, your information may be transferred only as part of that transaction and only with equivalent privacy protections in place.

Data Security and Protection

We implement comprehensive, industry-leading security measures to protect your personal information, including advanced encryption, strict access controls, and secure payment processing.

While we implement the highest commercially reasonable security standards, we acknowledge that no system can guarantee absolute security. By using our services, you acknowledge and accept these inherent limitations.

Data Retention and Deletion

We retain your personal information only for the minimum time necessary for the purposes outlined in this policy:

• Account information: Retained until you close your account or request deletion, then securely deleted within 30 days

• Transaction records: Retained for exactly 7 years for tax and legal compliance purposes, then automatically purged

• Marketing communications data: Retained only until you unsubscribe or request removal, then deleted within 30 business days

• Website analytics: Converted to anonymised, non-personally identifiable data within 90 days

• Customer support communications: Retained for 3 years to ensure service quality, then automatically deleted

Upon expiration of retention periods, all data is securely and permanently deleted using DOD-approved data destruction methods.

Your Privacy Rights (Opt-Out & Unsubscribe)

We respect your privacy and provide you with the opportunity to opt out of receiving announcements and communications. You may opt out of receiving communications from NNC at any time by contacting us at:

Email: sala@nassaunationalcable.com

Phone: 1-516-482-6313

International Data Protection

If you are located outside the United States, your information may be transferred to and processed in the United States under equivalent data protection standards. We implement appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by relevant data protection authorities. You have the right to obtain copies of these safeguards upon request.

Children's Privacy - Absolute Protection

Our services are strictly not intended for children under 13 years of age. We do not knowingly collect, use, or store personal information from children under 13. If we discover we have inadvertently collected such information, we will delete it immediately and permanently within 72 hours of discovery. Parents or guardians may contact us to inquire about or request the deletion of any information that may have been collected from a child.

Third-Party Links and Services

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices of third parties and strongly encourage you to review their privacy policies before providing any personal information.

Changes to This Policy - Your Rights Protected

We may update this Privacy Policy to reflect changes in our practices or applicable law. We will post the updated policy on our website and indicate the effective date. For material changes, we may provide additional notice as required by law.

Complaints and Dispute Resolution

If you believe we have not adhered to this Privacy Policy or have concerns about our privacy practices:

1. Direct Contact: Contact our Privacy Officer first at sala@nassaunationalcable.com

2. Formal Complaint: Submit a written complaint to our corporate address

3. Regulatory Authority: You may file complaints with the relevant data protection authorities

4. Legal Remedies: You retain all legal rights and remedies available under applicable privacy laws

We commit to investigating and responding to all privacy complaints within a reasonable deadline of no less than 30 days.

Contact Information - Privacy Officer

For all privacy-related inquiries, complaints, or requests:

Nassau National Cable

Privacy Officer

505 Northern Blvd Ste. 209

Great Neck, New York 11021

Direct Email: sala@nassaunationalcable.com

Privacy Hotline: 1-516-482-6313

Legal Compliance and Limitation of Liability

This Privacy Policy is designed to comply with all applicable privacy laws.

LIMITATION OF LIABILITY: To the maximum extent permitted by law, NNC, its affiliates, officers, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages, including but not limited to loss of data, loss of use, or loss of profits, arising out of or relating to any privacy breach or data incident, even if NNC has been advised of the possibility of such damages. This limitation applies only where permitted by applicable law and does not limit our obligations under privacy statutes.

Your sole and exclusive remedy for privacy-related disputes is governed by the dispute resolution procedures outlined above and applicable privacy law remedies.

Effective as of September 9, 2025